PH to improve telco services to meet ‘new normal’ demands

The Department of Information and Communications Technology (DICT) said it is improving communications and connectivity services available to the public to combat  the unprecedented effects of the COVID-19 pandemic. 

Accelerating ICT infrastructure buildup, and improving telecommunications services are critical components of this agenda, as the need for Internet access surges due to social, economic and educational demands during the COVID-19 state of public health emergency.

The DICT directed the National Telecommunications Commission (NTC) to monitor the compliance of all operating Mobile Network Operators (MNOs) and Internet Service Providers (ISPs) in providing ample bandwidth allocation, and availability of service and signal, based on their respective service level agreements.

Pursuant to the said Memorandum, the NTC directed all MNOs and ISPs to submit their Business Continuity Plans detailing measures taken to ensure uninterrupted service and to address the increased demand for ICT services.

“The private telecommunications industry serves a major part in achieving the DICT’s vision of a ‘Digital Philippines’. The quality and coverage of the services they provide highly impact the overall ICT growth of the country,” DICT Secretary Gregorio B. Honasan II said. 

“The President stressed that the need for reliable Internet connectivity has never been more urgent, so we are accelerating and encouraging digital transformation for both the public and the private sectors to curb the effects of the pandemic on our country’s economy and the continued education of our youth,” he added.

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