KonsultaMD posts 450% increase in online consultations due to COVID-19

KonsultaMD, a 24/7 subscription-based telehealth service reported a  450 percent jump in the number of consultations in April as compared to January this year as people become wary of visiting hospitals and clinics due to risks of contracting  the COVID-19 virus.

“Telehealth has been in the Philippines for many years but people are usually reluctant to try it because it is not something that they are used to.  It is only recently that they are realizing that consultation over the phone or via mobile app is actually convenient, easy, affordable and secure,” Glenn Estrella, operating advisor for KonsultaMD said.

KonsultaMD is composed of licensed Filipino doctors who give advice on primary care, first-aid, health and wellness, nutrition, mental health, and even provide prescriptions and interpretation of lab results. 

These services are delivered via calls to the hotline – 78880 via Globe/TM mobile phone or (02) 77988000 via landline or through the KonsultaMD mobile app which allows video consultation.

KonsultaMD is operated by Global Telehealth, Inc., a joint venture of 917Ventures, a wholly-owned subsidiary of Globe, and Mexico’s Salud Interactiva. Adspark is also a portfolio company under 917Ventures, the largest corporate incubator in the Philippines.

In a recent white paper Digital:  The Filipinos Flag of Freedom released by digital and mobile advertising firm AdSpark, online conversations regarding telehealth and online medication consultations reached its peak during the start of the enhanced community quarantine in March and have been steadily talked about since then.

“Another essential for Filipinos is healthcare needs.  Just because health clinics and hospitals are predominantly used for testing and treating COVID-19 patients, doesn’t mean the attention needed for non-COVID health concerns just disappeared,” according to the research.   

“Despite facing the insurmountable task to shift a very traditional face-to-face practice such as consulting and diagnosing, Filipino healthcare workers were able to utilize digital channels to improve their reach through services like telehealth,” it added. 

This contactless approach to health services is endorsed by the Department of Health (DOH) as a way to relieve hospitals of non-critical cases and prevent the spread of the COVID-19 virus, especially among vulnerable members of society.

In fact, DOH earlier tapped KonsultaMD and other telehealth providers to help augment the DOH hotlines for a limited time by providing free telemedicine advice to individuals who need non-emergency medical assistance.  

Thirty doctors who have volunteered in the DOH Healthcare Warrior Program also lent their services to KonsultaMD last month.

DOH, together with the National Privacy Commission (NPC) has also released a joint memorandum circular recognizing the use of telemedicine in responding to the COVID-19 crisis and encourages traditional healthcare providers to adopt the practice in situations such as the current national emergency where quarantine protocols are in place.  

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