Cebu Pacific on Tuesday said it has permanently removed change fees, allowing passengers to rebook unlimited amid the COVID-19 pandemic.
The Gokongwei-led airline said “flexibility is critical in restoring passenger confidence in air travel.”
“In a recent survey we conducted, flexibility remains to be one of the considerations of our passengers when deciding to travel again. Because of this, we are removing our change fee effective immediately,” Candice Iyog, Cebu Pacific vice president for Marketing and Customer Experience said.
“As we work on rebuilding our network and supporting domestic tourism, we will continue to listen to our passengers so we can make it even more convenient for everyjuan to fly again,” she added.
With the removal of change fees, passengers may now rebook their flights as many times as they need at no cost. A minimal fare difference may still apply.
The IATF has recently released a new set of simplified requirements for domestic travel which states that travel authorities and health certificates will no longer be needed. Quarantine protocols will also be only required for those showing symptoms.
“This is a timely announcement as well, as we support the recent IATF announcement on the standardized travel requirements, and as we celebrate our 25th founding anniversary this month,” Iyog said.
Passengers may conveniently manage their bookings online through the “Manage Booking” portal on the Cebu
.Apart from this new policy, Cebu Pacific also has an ongoing P25 month-long seat sale on top of other exciting deals in celebration for its 25th anniversary.