AirAsia Philippines has cancelled some of its domestic flights until April 4 due to travel restrictions imposed by the Inter-Agency Task Force (IATF) amid rising COVID-19 cases in the country.
“As our guests fly to their respective provinces this Holy Week, AirAsia is committed to ensuring that all essential travelers get to their destinations in the safest way possible. We know how important it is for a lot of Filipinos to be able go home, rest, and reflect especially during this time,” Steve Dailisan, AirAsia Ph spokesperson said.
“Our guests’ and Allstars’ safety will remain to be our utmost priority, and while we are called to stay at home this Holy Week, let us do whatever we can to help out those who are severely affected by this crisis and those who are putting their very lives at risk, our frontliners, our kababayans,” he added.
With travel plans being fluid during the current pandemic, AirAsia offers enhanced flexibility options for guests to manage their flights. AirAsia is offering provisions for guests who wish to make changes to their flights in line with the new developments following the Philippine government’s latest directive.
Guests coming from and going to Manila with existing flight bookings with a departure date from 22 March 2021 to 4 April 2021 can move their flight from 5 April 2021 until 30 June 2021 and will be able to select from a range of extended flexibility options for future travel.
Options available for guests with flight bookings cancelled by the airline are detailed below:
Unlimited flight changes: Change to any new travel date before 30 June 2021 on the same route for an unlimited number of times without any additional cost, subject to seat availability; OR
Credit account: Retain the value of the flight booking in the guest’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 730 calendar days (2 years) from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com
Guests who need assistance may chat with AVA on the airasia super app, airasia.com or log on to support.airasia.com to make their selection.
AirAsia is closely monitoring this situation and reserves the right to announce further policies according to the latest developments.
The safety and wellbeing of our guests and Allstars remains AirAsia’s top priority. AirAsia is complying with advice and regulations from the local government, civil aviation authorities, global and local health agencies, including the World Health Organization.
AirAsia recently earned a perfect 7-star rating from Airlineratings.com for going above and beyond the protection of its passengers against COVID-19.