Land Transportation Office (LTO) chief Assistant Secretary Teofilo Guadiz III met on Thursday with officials and representatives of Dermalog, the agency’s information technology (IT) provider for the Land Transportation Management System (LTMS).

The meeting between Asec. Guadiz and Dermalog was only an initial part of continuing talks with the IT company that the LTO envisioned, with the hopes of further threshing out issues concerning the smooth process flow that the LTMS is supposed to provide the public.

The LTO has received reports concerning several negative comments made by those transacting with the Agency for their vehicle registration and driver’s license application and renewal. Common complaints include the slow process of registration, delays in the release of driver’s license and vehicle registration papers which forced the LTO to take immediate action, one of which was to sit down with Dermalog.

“We cannot ignore the sentiments of the motoring public. Their complaints were duly noted, and we would like to assure them that we will seek immediate resolution to their complaints so that their experience when coming to the LTO will always be a pleasant one,” Asec. Guadiz emphasized.

Right now, Asec. Guadiz told Dermalog to ensure that whatever transactions the motoring public may have with the Agency be completed as fast and as convenient as possible.

He said that many of those who transact with the LTO come from faraway places and would most likely allot time—even sacrifice their daily wages or even their business—so that they may be able to comply with documentary requirements mandated by the government with regard to land transportation vehicle registration.

“It is a pity that they will spend their entire day at the LTO and yet come home empty handed or are unsure when they will be able to receive their documents. That is the assurance we wish to give them, that every time they go to the LTO, there are no delays, no runarounds. They can expect nothing less than the best with regard to public service,” Asec. Guadiz explained.

Another meeting between the LTO and Dermalog will be scheduled in the very near future as part of the process of resolving the issues, Asec. Guadiz added.