Easytrip Services Corporation is set to roll out the second half of 2022 with programs which aim to enhance the customer experience of RFID users.
Easytrip is the exclusive electronic toll collection system integrator and provider of Metro Pacific Tollways Corporation (MPTC) Expressways: North Luzon Expressway (NLEX), Subic-Clark-Tarlac Expressway (SCTEX), Cavite Expressway (CAVITEX), C5 Link Flyover, Cavite-Laguna Expressway (CALAX) and Cebu Cordova Expressway (CCLEX). As an RFID account management platform, it is a mobility enabler, making toll collection accessible and convenient for all MPTC motorists.
“At Easytrip, we are continuously innovating – creating and enhancing programs for better customer experience,” said Jack L. Coson, President and General Manager, Easytrip.
“Each initiative contributes to the big picture of meeting the evolving needs of our customers. Adapting to the shift in the motorists’ toll collection preference, we see through our commitment to deliver efficient, effective, and modern mobility solutions, one program at a time,” he added.
One of the programs is the migration of myeasytrip users to the MPT DriveHub app, which started last June 2022 to improve the overall customer experience with a user-friendly interface and upgraded features. The app can be easily downloaded via Google Play Store or Apple App Store.
Another initiative is the One-stop Shop, an array of new RFID stations which allow same-day processing of RFID concerns. Located in NLEX Balintawak, NLEX Tabang, San Fernando, and CALAX Greenfield, these stations aim to address RFID needs in an instant. Services which usually take three business days to one week in other stations are processed in Easytrip’s One-Stop Shops in minutes. Card replacements, balance transfers, and AutoSweep Enrollments can be accomplished in as quickly as 30 minutes.
Next is Auto-SOA, a service which automatically sends the customer’s e-Statement of Account to their registered email address every 1st and 2nd week of the month for FREE.
The Auto-SOA contains the records of all Easytrip passages and transactions which is useful for those who need to reimburse toll fees and track passages. The Auto-SOA is a more convenient option than manually requesting for one’s SOA.