GCash shifts from text notifications to ensure messages are legit

GCash, the mobile wallet of Globe Telecom is set to move  confirmation messages from text inbox to the app inbox in a bid to improve security as well provide customers with easier access to their transaction history.

“GCash has been relentless in protecting the funds and personal data of our customers. Migrating the transaction confirmation messages from text messages to the app inbox will help ensure users are only getting legitimate messages regarding their GCash transactions,”dIngrid Rose Ann Beroña, Chief Risk Officer of GCash said. 

“Aside from improving security, we hope this move makes the experience of GCash users more seamless and convenient as we strive to make their everyday lives better,” she added. 

The e-wallet has been sending out text advisories about the migration to its customers. The move to the app inbox begins in September starting with the transaction confirmation messages of the “Pay Bills” feature, followed by messages for the “Send Money” and “Buy Load” services. These will instantly be accessible in the GCash app inbox and will also be shown on the “Activity” button which has the transaction history.

Aside from migrating the transaction confirmation messages to the app inbox, GCash has been proactively putting in place various security measures to ensure customers’ safety and security.

GCash has been employing state-of-the-art and real-time risk monitoring to capture various suspicious activities. 

Likewise, it has successfully barred and blacklisted fraudulent transactions in accounts. And to further beef up its campaign against fraudsters, it’s been partnering with the Philippine National Police–Anti-Cybercrime Group as well as the National Bureau of Investigation Cybercrime Division (NBI-CCD) to apprehend perpetrators.

The e-wallet has also been partnering with other government agencies like the Cybercrime Investigation and Coordinating Center (CICC) of the Department of Information and Communications Technology (DICT).

For added protection, GCash is also building an insurance portfolio to make their experience safer than ever including an Online Shopping Insurance which would protect users from online selling scams.

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