PLDT and Smart expand channels to serve customers in extended ECQ

PLDT and Smart Communications, Inc (Smart) have expanded their efforts to serve more customers online and offline. This, as the government extends the duration of the enhanced community quarantine (ECQ) in the National Capital Region, Laguna, Cavite, Rizal, and Bulacan.

Customers can conveniently visit PLDT and Smart booths near the supermarkets of selected malls. These temporary booths allow customers to conveniently purchase gadgets, phone and internet plans, and Smart and TNT load that they need for connectivity, while they are on their grocery runs for essentials. They can also scan a QR code in the booth to book a virtual appointment for other inquiries or concerns.

“We have put up these booths and online platforms in place to make sure that we remain accessible to our customers and are able to provide their needed assistance while keeping them and our employees safe amid the pandemic,” said Alfredo S. Panlilio, Smart Communications President and CEO and PLDT Chief Revenue Officer.

Customers are still encouraged to maximize the virtual appointments scheduler and social media platforms for their inquiries or concerns. Appointments can be booked online through the following links:   

·       PLDT Virtual Appointment Scheduler:

·       Smart Virtual Appointment Scheduler:

Customer inquiries via virtual booking have almost doubled for Smart, while rising to 5x for PLDT, resulting in thousands of completed transactions and issues addressed during the first week of the ECQ.

Following the latest guidelines issued by the DTI and the IATF, selected PLDT and Smart stores on skeleton workforce are open from 10AM to 3PM. They will serve a limited number of customers in areas under ECQ. Customers can also visit the official Facebook pages of PLDT and Smart for the updated list of available stores and booths.

All stores and booths are equipped with safety shields, QR codes and no-touch services to help protect employees and visitors. All employees manning the physical stores also regularly undergo tests. Each store also gets sanitized on a regular basis. PLDT and Smart are also providing transportation assistance and other support for their employees who are reporting for duty.

Smart customers can also download and use the GigaLife app to manage their postpaid subscription. PLDT and Smart customers can also pay their bills via PayMaya, Lazada, and Shopee, or through online banking. They can also enroll their bills in the auto-debit service of their credit cards for a hassle-free transaction.

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